Introducing Ping Alert

Introducing Ping Alert: A Revolutionary Hybrid Mass Notification System
In the dynamic realm of mass notification services, the introduction of Ping Alert marks a significant advancement. This innovative product distinguishes itself through its hybrid deployment, combining cloud-based flexibility with robust on-premise reliability, ensuring uninterrupted service even during internet outages.

Hybrid Deployment for Unmatched Reliability
Ping Alert operates seamlessly across two platforms: a cloud-based system and an on-premise version that runs securely behind a firewall. This dual approach allows Ping Alert to offer continuous service by switching to the local version automatically via Daisy chain technology whenever the internet connection falters. This feature is critical in scenarios where every second counts, such as during emergency notifications where reliability can save lives.

Advanced Integration and Flexibility
The on-premise version of Ping Alert does not require access to Active Directory behind the firewall. Instead, it integrates directly with Microsoft Entra ID (formerly Azure AD), enhancing security and simplifying deployment. Despite its power, the on-premise system does not demand a dedicated server and can run efficiently on a shared virtual server, offering organizations flexibility and cost savings.

Desktop Alert Communicator On-Prem or Cloud

Desktop Alert Outbound Communications is based on Enghouse SmartDial, the industry-leading outbound platform, which provides contact centers and their agents with advanced omni-channel communications improving overall contact center productivity versus other outbound solutions.
Benefit from: business rules-based program management, multiple time zone campaign capable, deploy numerous campaigns simultaneously

Omni-channel capable: voice, voicemail, email, 2-way SMS

300% productivity increase, improves contact conversion by 50+%
Blends inbound and outbound call flows, powerful list optimization
Simplified regulatory compliance TCPA,FDCPA, DnC, SMS and PCI
Many integrations to CRM’s, Call Recording and Payment solutions
Complement to Survox – Survey Management application
Optional - integration with AmazonConnect (separate offering)

Tools and Panic Buttons

At Desktop Alert, we are committed to providing versatile and effective solutions for timely and widespread communication in urgent scenarios, ensuring that critical information is always at your fingertips.

Our USB Panic Button easily installs with a Plug-N-Play Panic button from Delcom. The panic button works even when users are logged out of the computer. Simply hold the button for three seconds and the police and security are notified instantly with phone calls, sms and emails in less than 30 seconds.

Employee Communications

In today's remote and hybrid work environments, maintaining effective communication with employees is paramount. Companies across the globe, spanning various sectors, rely on Desktop Alert to keep their workforce informed and engaged. Our versatile platform enables direct communication to employees' computer screens, phones, emails, SMS, large displays, and kiosks, ensuring targeted and efficient message delivery.

With Desktop Alert, organizations can leverage a range of tools including alerts, surveys, tickers, screensavers, and lockscreen images. These features allow multiple administrators to craft comprehensive communication campaigns, complete with detailed metrics for insightful analysis. As a testament to our system's effectiveness, we've included a public link to a tutorial video from one of our esteemed clients, showcasing how they utilize Desktop Alert to streamline communication with their employees. This resource provides valuable insights into the practical application and benefits of our platform in a real-world setting.

Emergency Communications

Desktop Alert stands at the forefront of rapid emergency communication, empowering both the Nation's military and civilian emergency response teams. Our system excels in swiftly delivering emergency messages across global networks and to specific users. Recognized for its high-security standards, Desktop Alert is the only US internal communications company to have earned the DISA certification from the Department of Defense and is the exclusive provider to NATO globally.

Our platform is adept at broadcasting a wide range of alerts, including those from FEMA, NOAA, CAP, and IPAWS, ensuring comprehensive coverage in critical situations. Among our esteemed clients are key institutions like the US Army, US Air Force, The United States Military Academy at West Point, and the National Guard, all of whom rely on the Desktop Alert (DTA) mass notification platform for their essential communication needs. This endorsement by major national organizations underscores our commitment to delivering reliable, secure, and efficient emergency communication solutions.